Delivery Info & FAQs
Vietnam is the second largest producer of coffee in the world, after Brazil. The coffee has a chocolaty consistency and is extremely smooth compared to other coffees.
All the coffees are roasted and packaged in Vietnam to give the true Vietnamese experience. The instant coffee is packaged in individual sachets (each one serving) and then sealed into either a bag or box. Ground coffees Creative 1 to 5 and are all in bags, so are Espresso Innovator and Specialist beans. Gourmet Blend is packaged into two seperate bags and then into a box. Premium Blend comes in a can.
The ground coffees are packaged in 250g bags. Gourmet Blend is 500g and the Premium blend comes in a 425g can. Instant coffees all vary in size and have sizing options when you order online.
Depending on how many products are ordered, and the type of products, the coffee is packed into a sealed bag or box. It is then collected by the delivery service and delivered to your home or work place.
When you buy a filter there is an instruction manual inside the box. It works similarly to way that a normal coffee plunger would, except you put it on top of your cup or mug and you do not press the plunger down, you simply let it drip through. Trung Nguyen ground coffees are made to be a courser blend to work perfectly with this filter. We do not recommend using another coffee brand with this filter because you could end up with grounds in your cup of coffee.
Yes, Trung Nguyen coffee can be made using any appliance you have at home or work.
In Vietnam they often serve the coffee iced with condensed milk. If that’s not your thing, then you can add milk and sugar to taste.
All coffee’s are gluten and soy free. All our instant coffees with creamer make use of NON-DAIRY creamers. All products are packaged in a facility where tree nuts are present.
Yes, our products are certified Halaal by the Vietnamese Halaal Certification Body. Click here to view the certificate
We accept payments from all major debit cards and credit cards as well as direct EFT. All transactions are securely processed via PayFast using a verified SSL certificate ensuring that all data provided is encrypted. We do not store any debit/credit card information.
All orders are shipped using Courier Guy or Fastway. This is a registered freight service, where you are able to track your order online via our site here or the couriers site. Tracking details will be sent to you once your order has been shipped. Please allow upto 24 hours for shipment info to reflect.
You will be required to sign for delivery, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm. Please note that we do not deliver to PO BOX addresses.
Delivery time is dependent on your location.
Main centres: 1 – 3 working days
Regional areas: 2 – 5 working days
Outlying Areas: 7 – 14 working days
In the unlikely case you are not fully satisfied with your purchase, then subject to the terms set out in this Returns policy, we will refund you your order value (excluding shipping, if applicable)
If you have purchased product(s) from the website and it’s not what you expected, you may return full price merchandise by informing us within four (4) days of receiving your order. Return shipping will be for your account.
Please keep in mind that we cannot accept the returned product(s) and cannot give a refund if:
(a) the return falls outside of the stated four (4) day notification period;
(b) the products are on sale or marked-down.
(c) the returning items do not reach us within 14 working days (South Africa).
RETURNING DAMAGED OR DEFECTIVE PRODUCTS:
We pride ourselves on quality. It is extremely rare for our products to be damaged or defective.
Returned product(s) (and associated shipping and handling charges (if applicable) will be refunded if the damage is the result of defect. In such cases, please allow two weeks from the day you return your package for your account to be credited. Collection will be for our account.
WE DO NOT REFUND PRODUCTS:
(a) obtained from a source other than this website;
(b) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc);
(c) damaged by misuse or activities other than the intended purpose;
(d) returned outside of the 14 day returns period for South Africa;
TO RETURN A PRODUCT, PLEASE FOLLOW THE INSTRUCTIONS BELOW:
(a) Within four (4) days of receiving your order, drop us a line at firstname.lastname@example.org. In your email, please include:
(i) Reasons or why you are returning the product(s) along with pictures in the case of damaged/defective products
(ii) Attach a copy of the payment confirmation you received when placing the order
(b) Pack the product(s) into their original packaging
(c) Address the package to Trung Nguyen. We will email you the return address and contact details
(d) As we are not liable for the loss of any product being returned we highly recommend that you return it using registered mail. We are not responsible for shipping costs on returned product(s)
Discount codes may from time to time be offered to customers. Such codes may be applied to purchases made through the account in respect of which the discount code was offered and registered. Discount codes must be used at checkout in order to qualify. One discount code can be applied per purchase.
We recognizes our obligation to ensure that all our suppliers are operating ethically. We expect our suppliers to consistently provide an environment that protects their employees health and safety and basic human rights. We partner with suppliers who share this vision and steadily maintain these standards